As our valued Client, we would like to ensure you have the best possible experience. Consistent with New York State's guidelines & rules, please visit our covid-19 precautions Page for more information.
If you must cancel or change your spa reservation, please notify us at least 24 hours prior to your scheduled appointment time to avoid a cancellation charge. Cancellations made with less than a 24-hour notice will be charged full value of the service. No-shows will be charged in full.
We value your business and appreciate your cooperation with our cancellation guidelines.
Professional Massage Therapy Services Only
We offer professional massage and therapeutic services only.
We do not provide anything sensual, sexual/erotic & will decline a booking based on the safety of our therapists and professional ethics of inquiring clients.
Any attempt of physical assault, sexual assault or inappropriate misconduct toward therapists, will be investigated and prosecuted to the fullest extent of the law.
Gratuity is left to your discretion and should be based on satisfaction of services.
WHAT SHOULD I WEAR
During treatments, the therapists are trained to drape you appropriately.
how can i ensure a wonderful experience - Openly discuss your likes, dislikes, concerns, questions or areas of focus with your therapist before and during treatment.
can i request a male or female therapist for my session - ZOAURA will fulfill this request whenever possible to make your experience comfortable and relaxing. We do suggest your request be made at the time of reservation. However, if the therapist of your preference is not available for the time you wish to book your appointment, please contact us and we will seek an available therapist of your choice and book the appointment for you.